How to clean and care for PRIVASEE® Smart Glass and Smart Film. Approved products only. Warranty-protective from day one.
PRIVASEE® Smart Glass and Smart Film clean with one product and one method. Isopropyl Alcohol 70% applied to a lint-free microfibre cloth — never sprayed directly on the surface. Wipe in a single direction. No pressure. Smart Film is typically easier to clean than Smart Glass. Repeat for fingerprints, marker traces, or general dust.
Apply IPA 70% to a lint-free microfibre cloth. Never spray directly on the surface.
Wipe the surface in a single direction. No back-and-forth. No pressure.
Allow the surface to air-dry. Do not buff with a second cloth.
For marker writing on Smart Glass, wipe within 24 hours of contact for best ease of cleaning.
Two products are warranted for PRIVASEE® Smart Glass and Smart Film. Substituting either voids warranty.
TOSSEAL 381 silicone is the only approved sealant for PRIVASEE® Smart Glass laminated assemblies and Smart Film edge treatment. Other silicones — including structurally rated alternatives — void warranty across SG-01, LG-01, LG-02, and all 8 Custom Configuration build paths.
Isopropyl Alcohol 70% is the only approved cleaner. Applied to a lint-free microfibre cloth, never sprayed directly on the surface. Use of any other cleaner voids warranty.
Avoid these substances and behaviours. Each item below voids the PRIVASEE® panel and hardware warranty.
Smart Glass can be used as a glass writing surface with approved dry-erase / glass-board markers and the approved cleaning method (IPA 70% on a lint-free microfibre cloth). Suitable for boardrooms, classrooms, clinical consultation rooms, and brainstorming walls.
Smart Glass laminated only — Smart Film does not support marker writing.
Smart Glass laminated assemblies arrive factory-sealed with TOSSEAL 381 silicone at the edge. If a re-seal is required during the service life of the installation (e.g. after frame work, after silicone replacement), only TOSSEAL 381 is approved. Contact PRIVASEE technical for the re-seal procedure.
Building cleaning contractors should be briefed on the PRIVASEE cleaning method before contact with Smart Glass or Smart Film surfaces. PRIVASEE provides a one-page Cleaning Contractor Acknowledgement that the contractor signs and retains. Signed acknowledgement establishes chain of responsibility and protects warranty cover. Send a copy to engineering@privasee.uk for project records.
Download Acknowledgement templateIndoor commercial use ≥ 7–10 years.
Service life depends on installation environment, use frequency, and adherence to approved cleaning and maintenance protocols. Outdoor, façade, and wet-risk installations follow per-project engineering. For service life beyond 10 years, contact PRIVASEE for an inspection.
24-month panel warranty + 12-month hardware warranty from dispatch. Warranty is conditional on approved sealant (TOSSEAL 381 only), approved cleaner (IPA 70% only), approved installation per PRIVASEE TEC-06 / TEC-07 Install Manuals, and use of PRIVASEE Power Drives or universally-compatible drives.
If a Smart Glass or Smart Film surface is showing unusual behaviour, or you've inherited a PRIVASEE installation and need a maintenance brief, send photos and project context. We come back with the appropriate response within 2 working days.
Email engineering@privasee.uk →